CLEVELAND, OH (April 13, 2023) – Banyan Know-how, the main supplier of freight administration software program for real-time score and execution of all over-the-road (OTR) shipments, has been named a winner within the 2023 Excellence in Buyer Service Award introduced by Enterprise Intelligence Group.
“We’re devoted to offering customized service and help and sustaining an open line of communication with our purchasers,” mentioned Brian Smith, CEO of Banyan Know-how. “We imagine that creating a longtime rapport with our purchasers builds higher relationships and partnerships that foster extra alternatives for progress, in the end proving extra helpful to everybody.”
Banyan is dedicated to innovation by shopper collaboration and has established a protracted historical past of suggestions from its greater than 3,500 purchasers to boost its LIVE Join™ platform. The corporate’s inside workforce of Account Managers is devoted to establishing and supporting shopper relationships, whereas the Consumer Options Crew is held to excessive requirements of excellence when responding to shopper calls and emails for customized service and system help.
“We observe a confirmed, client-centric strategy to customer support,” mentioned Director of Consumer Expertise, Teresa Waldron. “It’s a cornerstone of our enterprise technique, and we imagine it’s actually one of many key causes Banyan experiences a shopper retention charge far above business common. It’s what units us other than our competitors.”
Buyer satisfaction and shopper retention have been important elements in Banyan’s success since its founding. The corporate has constantly maintained shopper churn of lower than 3% in an business the place 5-7% is the norm.
The Excellence in Buyer Service Awards have a good time those that are profitable by supporting their very own clients and people who are creating the instruments to assist others discover success. Awards got out to consultants, outsource companions and know-how suppliers for superior performances up to now 12 months.
“Customer support professionals and suppliers have needed to make important adjustments to adapt to our evolving world,” mentioned Maria Jimenez, chief nominations officer of the Enterprise Intelligence Group. “It’s our honor to acknowledge Banyan Know-how as they’re main by instance and making actual progress on bettering the each day lives of so many.”
For extra details about Banyan Know-how, go to www.banyantechnology.com.
About Banyan Know-how:
As North America’s main supplier of freight administration software program for real-time score and scheduling for over-the-road (OTR) shipments, Banyan Know-how gives progressive, versatile options inside our LIVE Join platform for Truckload (TL), Much less-Than-Truckload (LTL), Native Provider, and Parcel transport. Our real-time intel, actionable insights, and immediate entry to data assist drive higher operational efficiencies and create important worth for shippers, 3PLs, and provide chain companions. To study extra, go to www.banyantechnology.com or join with us on LinkedIn, Fb, and Twitter.
About Enterprise Intelligence Group:
The Enterprise Intelligence Group was based with the mission of recognizing true expertise and superior efficiency within the enterprise world. In contrast to different business award applications, these applications are judged by enterprise executives having expertise and information. The group’s proprietary and distinctive scoring system selectively measures efficiency throughout a number of enterprise domains after which rewards these corporations whose achievements stand above these of their friends. www.bintelligence.com