Chicago Music Trade Finds Provide Chain Concord with Pacejet
Chicago Music Trade has been serving musicians all over the world for greater than 30 years via a mixture of its downtown Chicago storefront and a thriving ecommerce operation. With a line across the block each morning earlier than the shop opens, Chicago Music Trade is understood for its museum-like storefront and first-class customer support experience–an expertise they wished to duplicate of their provide chain processes. “The World’s Biggest Guitar Retailer” ships out greater than 120,000 devices yearly.
“Our provide chain instruments weren’t speaking in any respect, we did virtually every little thing via handbook processes. As nicely, each time we employed a brand new crew member it could take them months to get acclimated to the processes, the SKUs and the place every little thing suits within the warehouse,” stated Brian Robertson, Delivery Supervisor, Chicago Music Trade. “The Pacejet Constructed for NetSuite resolution tuned our system proper up, pulling collectively all of our provide chain operations for a completely linked resolution.”
Pacejet, a 3G firm, is an enterprise multi-carrier delivery software program connecting companies to all facets of its delivery ecosystem.
Pacejet was a straightforward alternative for the Chicago Music Trade staff, offering a local integration to NetSuite with connections to its e-commerce supplier, bringing collectively a completely linked provide chain resolution. By automating all warehouse, delivery and onboarding processes, Pacejet saved Chicago Music Trade an estimated $68K within the first 12 months following implementation.
“We instantly decreased what we name ‘mis-ships’–basically when somebody orders a purple Telecaster however as an alternative will get a blue one– by greater than 80%, and we are able to now practice a brand new crew member in a few days versus a few months,” continued Robertson.
Pacejet is an revolutionary, cloud-based international delivery software program firm that helps companies rework delivery from a enterprise necessity right into a strategic benefit. Pacejet was acquired by 3G in 2020 to extra comprehensively serve shipper prospects’ complicated parcel delivery wants. Established in 2003, Pacejet was the primary firm to launch a cloud-based delivery software program platform for each mid-market and bigger companies.
To learn the complete case examine and study extra about extra methods Pacejet was capable of considerably assist Chicago Music Trade, go to Pacejet.
